FAQ

You can view California’s cannabis laws and regulations here:  https://cannabis.ca.gov/laws-regulations/

We have a secure parking lot on the 45th Street side of our building. If there are no open spots, you can find metered parking options on Telegraph Ave, and some free parking is available on side streets.

All adults 21+ are welcome to shop at licensed dispensaries such as Root’d Dispensary with a government-issued ID. No medical recommendation is required.

Root’d Dispensary is open from 12pm-10pm daily.

We do not offer delivery at this time, but you can order from us through Eaze for delivery service here: https://www.eaze.com/menu

Guests must be 21+ with a valid form of Government issued ID to enter Root’d Dispensary. A valid government issued photo I.D., such as a state-issued driver’s license or passport will be required. 

Medical patients 18+ are permitted into our dispensary with a qualifying physician’s recommendation or valid county-issued medical marijuana identification card.

Guests visiting from outside the US must present a valid passport. We do not accept birth certificates, social security cards, etc. No other forms of identification will be accepted. Expired forms of identification will not be accepted. 

California state law allows adult-use customers to purchase up to one ounce (28.5 grams) of cannabis flower, eight grams of concentrated cannabis, and six clones (immature plants) per day. Medical-use customers can purchase up to eight ounces of flower, eight grams of concentrated cannabis, and 12 clones (immature plants) per day.

Yes we have an ATM on site and have multiple payment options such as ACH, Treez Pay, and Cashless ATM transactions at the sales counter.

Unfortunately, we do not accept credit cards. We accept debit cards and we have other payment options such as Cash, ACH Aeropay, and Cashless ATM transactions at the sales counter. We offer online ordering for curbside or in-store pick-up. Just look for designated curbside pick-up parking spots or park in our secure lot and come into the store and look for the Express Lane sign.

Yes! We offer online ordering for curbside or in store pick up. Just look for designated curbside pick up parking spots or park in our secure lot and come into the store and look for the Express Lane sign.

Sure we do. We offer Veteran, Seniors, and University Students a daily discount. Valid ID will be required: DD214, Govt ID, or Student ID Card.

Thanks for asking! We are always interested in hearing from talented potential team members. Please send career inquiries (with an attached resumé) to [email protected]

It’s possible – we love discovering and carrying high quality cannabis products – it’s great for us, our customers, and our vendors. Please send all inquiries to [email protected]. Note that our purchasing team is busy, but generally working from 10am – 7pm, Monday through Friday.

These basic requirements apply to all vendors,

• BCC license for manufacturing and/or Distribution.
• Retail ready/complaint packaging for the products you are bringing in.
• Current menu and COA’s for products being shown.
• BCC compliant manifest of any samples brought in that you wish to leave with the department.

If we sell a product that is defective, we’re sorry. And we will gladly exchange the product for another one. The item must be returned within 2 days from purchase to be eligible for refund or exchange. You must also have the original product and its packaging, and your original receipt. We process refunds and exchanges on the same day as requested. If the requested item is out of stock, the replacement item must be of equal or lesser value at full retail price – excluding sale or promotional items.​

Glad you asked – no knives, pepper spray, guns, mace, tasers or any kind of weapons are allowed on our premises. Also, in California it is not legal to consume cannabis in public places or to drive while under the influence. Please do not consume cannabis products in the Root’d neighborhood or parking lot. Lastly – we have full time security to help ensure our customers feel as comfortable as possible while visiting Root’d.